Customer Testimonials
Always. Helpful. My car has run well since I have been coming to Napleton and the cost has been reasonable.
My husband and I had very good experience working with David F, he was not the typical sales person. He listened to what we wanted and offered great advice. No run around or pressure at all. He found us a Forester in our price range that was delivered within two weeks. Staff at the dealership from sales to the service department were very welcoming. I recommend highly.
Rami and Chris were awesome! They made the entire buying experience as “pain free” as possible. The customer service was incredible.
Alex was awesome to work with. Buying a car can take hours, but this didnt take too long. I love my car!
10/24/26 Went with my mom to check out an Ascent here today and likely purchase it. Worked with Jaelyn, and I cant say how great it was to work with him. Made sure we were taken care of the entire time and kept us informed on any delays that were happening.
Keith is 5 ⭐️customer service. And the techs are skilled & knowledgeable as well. Love the new video cam that shows you what’s wrong with your car. The transparency is refreshing & reassuring.
As a first time car owner/buyer I couldn’t have asked for a better dealership experience. Kareem was incredible! He explained and laid everything out for me, helping make the entire process very easy to navigate. Truly a fun time for coming in to test drive and bug a car:)
Kareem was exceptional. Great vibes. Great jokes. Will buy again soon!!!
I have been a die hard Subaru owner for many, many, years. A couple of years back I purchased a Subaru WRX and it literally put me over the moon! It was a beast! Unfortunately with today's gas prices I needed something more efficient for my family.
I brought my car to Napleton Subaru in Schaumburg, where I met Alex Hernandez my sales agent. Let's just say it's been a week since I purchased my car and I am still trying to decide what was cooler, the car or Alex! Not only was he knowledgeable about my ... Read More Google - Oct 22, 2026
As always the service was excellent; I loved the use of video to show what was done. And a high complement to Keith due the help, explanations, education (trade mark of the services people).
Shopping for a car can be intimidating, especially when you want to negotiate best price and value. But I didn’t feel any of the snotty salesman intimidation here. We’ve been to multiple dealers prior to visiting Subaru Napleton, and I can say the service here is really great. Edgar, the sales consultant to helped us was really informative and flexible when it came to working with our budget. Debbie, the finance manager was also very pleasant and offered a lot of value for what we were buying.
I recently bought a new car from Alex at Napleton Subaru in Schaumburg . The experience was one of best I’ve had at a dealership. Alex was knowledgeable and friendly as was the rest of the staff. I was given a fair deal on my trade in without any haggling or issues. I would absolutely recommend Napleton to anyone interested in buying!
Great service Thanks To Antonio and Mike
I just bought my new Outback here, Kareem got me a really good deal and purchase was stress free. I highly recommend this dealership!
We were provided with a very smooth transaction
Great experience buying my 2024 Outback! Thanks Napleton’s Subaru!
First, I knew the vehicle I wanted, before I set out to contact dealers. Out of four dealers contacted within a 25 mile range, Napleton's price was the best for the exact vehicle I wanted. They priced match another dealership as well. Tom and Will were great salesman's to work with. We are happy with our purchase. I would recommend Napleton Subaru in Schaumburg
I had a great experience working with Kareem Thomas salesman! He was very professional, patient, friendly, and helpful throughout the entire process. He made sure all my questions were answered, explained everything clearly, and made me feel comfortable and confident with my decision. He never made me feel pressured and went above and beyond to make the experience smooth and stress-free. His customer service was outstanding, and I truly appreciate the time and effort he put into helping me. If you’re looking to buy a car, I highly recommend working with him. I would definitely come back and recommend ... Read More Google - Oct 17, 2026
The car was ready as promised and Nate was a pleasure to talk to.
Very helpful and accomodating staff. John Gomes was the one that helped us out. The prices of the are great. The store was very clean and has a play area for the kids.
Five star experience from start to finish! Special shout out to Edgar Brito in sales
Kareem Thomas is the best!! Just got a brand new 2026 Subaru Outback through him and the whole experience was wonderful. He is so helpful, answers all questions and makes sure you’re getting what you actually want, not what he can sell you.
I had a great experience at Napleton Subaru! Everyone I interacted with was polite, friendly, and extremely helpful (especially Edgar, Debbie, and Jeff). I would 100% recommend Napleton Subaru to anyone looking for a wonderfully reliable car and excellent customer service!
I like Nate the Service Advisor very much. Always good service when I go for my oil change. Nice waiting area. Video summary of your vehicle with recommendations.
Buying a car from Joshua was an experience unlike any other. After searching at a couple different dealers and spending over three hours at One dealership alone, we can appreciate the ease and level of expertise he brought to the table. From the first introduction to being handed the keys Including a trade-in, everything went smooth and better than anticipated. I wish all of my car buying experiences were this easy. I usually don’t describe my experience as a pleasure, but that’s exactly what Joshua made it. Got a cool swag bag to boot.
On 10/13/2026, my wife and I had a terrible experience initially, followed by a wonderful experience at Napleton’s Subaru.
We went there for a quick oil change for our Ascent. We were initially assigned to a service assistant, Antonio Sabatello. He was so incredibly rude from the very beginning. Every time when my wife or I asked him a quick question regarding to our car, he rolled his eyes and made a big condescending smirk on his lips and got frustrated immediately. From the beginning to the end, he was treating us as if we were nuisances to him, but ... Read More Google - Oct 14, 2026
Thank you John Gomes for helping us get our new Subaru car. We appreciate your time, patience, and assistance throughout the whole process. Great experience and Exceptional service!
I was helped by Joshua and Will to purchase my new vehicle and they did an absolutely amazing job!
We had a wonderful experience with Kareem! He was attentive and was able to find the perfect vehicle. Thank you!
Making an appointment was super easy and convenient. I was greeted and helped right away. Work was explained and completed in a timely manner. Thank you!
I bought a 2026 Forester today from John. Worked with me on the price and wad not to pushy. Worth checking these guys out
Nate was fantastic and provided me the best service options even when faced with closing for the evening. I appreciated he provided a loaner car and got the issues resolved the next morning.
Excellent service, thank you! Confident my car is in good hands, I will be back! I moved here from Michigan so I was looking for a good dealer for my car.
Great experience overall
Ryan Alemany is a great salesman. He did a fantastic job showing me the cars I was interested in and provided all the right information. I will definitely be buying a car from him!
Good customer service great day thanks
That was a wow experience !! and I 💖💖 my new Subaru
will was very personable and detailed when running through the car, did a great job of feeling us out and was never pushy; great person to work with!!!
Needed a new car with in 2 days and we were pleasantly surprised by the professionalism that Will Rivera provided. From answering our questions, providing a test ride on our new 2023 Subaru Solterra. He was knowledgeable, friendly, personable and punctual. Provided rates, financial options, and was not too pushy on up selling us on different packages they offered which we appreciated. We will do business with Will again in the future. Thank you!
Just leased my second Subaru from Luke at Napleton Subaru in Schaumburg. I can say with all honesty that I will never go elsewhere when it comes to cars! Luke is my absolute favorite salesperson, and it is so refreshing to work with someone outside of the normal, extremely pushy salespeople. This is the friendliest, most efficient dealership I have ever gone to. Their service department is top notch as well! If you are in the market for a Subaru, this should be at the top of your list! I only gave 5 stars because they don’t allow for anything ... Read More DealerRater - Oct 5, 2026
After my 3rd visit here regarding the same problem the tech are blaming it on me because I have couple things hooked up to my interior cabin like dashcam or light. My battery keeps failing and wont start sometimes . But in there eyes by the their machine its all good..its a 3 year old battery since I got the car they lost a Subaru Customer... Thanks Napletons Schaumburg Subaru..
Napleton's Schaumburg Subaru has provided me with excellent service over the past several years.
We have a 2017 Outback and just upgraded a 2013 Forester to a 2023 Forester. We had another fantastic experience this week at Schaumburg Subaru . My daughter test drove on Tuesday and purchased on Wednesday. Chris Napleton and his team are the best. Nick the sales manager was great, Will our salesman was very knowledgeable and does a great test drive. Josh did our paperwork and made it very easy. We always return to this location for our service. Their service department is great, special shoutout to Keith. This is our family’s 3rd Subaru purchase and we can’t imagine driving anything ... Read More DealerRater - Sep 12, 2026
Very disappointing experience at Napleton’s Schaumburg Subaru.
I came to this dealership today because I was seriously considering buying a new Subaru and wanted to ask about 0% APR financing options.
Without checking my credit, asking about my qualifications, or even taking the time to discuss which models or promotions might be available, I was simply told that there were no vehicles with 0% APR financing and was basically sent away.
The interaction felt dismissive and unprofessional. I came in as a serious potential buyer who was ready to consider purchasing a vehicle, and I expected much better customer service.
Unfortunately, ... Read More Google - Sep 9, 2026
Jaelyn was a fantastic salesperson. He handled our requests with patience and efficiency. He was super friendly and answered all our questions. We are so happy with our purchase and with the service we received here at Schaumburg Napleton Subaru!
Will was great helping us purchase a new car. He was very informational and answered any questions we had.
Long wait time even with an appointment. Overpriced, 10 % coupon. Motorweks in Barrington was more efficient and offered special on routine service
Jaelyn was a pleasure to work with. He was professional, knowledgeable, and understanding. The place itself is quiet and accomodating. Information was thoroughly explained and every question we had was addressed--no pressure or awkwardness at any point. Every step was smooth and we're grateful for the positive experience!
Went to test drive car. Told salesperson i was not ready to purchase as I was still doing research, and I would reach out if decided to move foward. They kept calling and texting multiple times a day. I understand their business is selling cars, however I don't need multiple calls and texts a day to see where if im really to move forward.
Bought a brand new car. Transmission died 1k miles before warranty limit, subaru refused to replace it. Will not be coming back
Jaylyn was amazing at helping me get my car and I'm so happy and well informed about how awesome my new to me Subaru is I would definitely recommend you shop here
I had a very disappointing experience buying a vehicle from this dealership.
I spent over six hours at the dealership as a paying customer. The excessive waiting was frustrating enough, but it was made worse by unnecessary high-pressure sales tactics.
Before I arrived, the dealership knew I was pre-approved through my credit union and planned to use that financing. Despite that, I was pressured into letting them run my credit so I could supposedly take the car home the same day because a wire transfer would force me to wait 24–48 hours for the wire transfer to clear. Because my credit ... Read More Google - Aug 3, 2026
I don't recommend this dealership.
If I could give 0 stars I would.
Please beware. The salesman I was dealing with T.K. at the time kept me informed of a available vehicle I was very interested in. I got all my ducks in a row had everything ready to purchase the vehicle, tax, title insurance and the price they asked. I texted him to say I was on my way to look at the vehicle. He said great see you soon. I live in McHenry so it takes awhile to get to Schaumburg. I went through 2 construction zones at ... Read More Google - Aug 3, 2026
Jaelyn was amazing! Transparent and personable! He was great.
Unfortunately, I had to change my 5 star review to a 1, when at Tier 1, we had agreed upon an APR for financing and while signing the paperwork they increased it by 1 percent without disclosing it to us.
They swore and then proceeded to say the manager and finance manager don't work for "free."
Please, you make 10-15k per month, no you aren't working for free. How about be honest next time! We were there for 6 hrs and right at the end they pull this! Heavily dishonest and ... Read More Google - Jul 26, 2026
Just want to thank Keith in service and Mike for helping me getting my vehicle diagnosis and fixed properly always happy with everyone at dealer
I would not service your car here. I went in to fix my car AC and was quoted $2,400 to fix it. They stated that the car was fixed, AC failed on the drive home, and they wanted to charge me an additional $1,600 for services to fix it instead of rectifying the failed service. This dealership tries to milk every dime out of you without acknowledging their failures in providing service.
What on earth is happening to Schaumburg and Hoffman? It feels like this area has gone downhill fast.
I remember when Mariano's had someone playing the piano. Now they got the alcohol locked up. Intersections used to be clean, now there are homeless people on every corner.
And dealerships? Back in the day they'd hand you the keys and say, Have fun. Today, after my service, the guy wouldn't even give me my keys so I could grab my wallet to pay, like he thought I was gonna skip out on a $100 oil change.
Come on, man... ... Read More Google - Jul 10, 2026
This dealership is fantastic! Great deal and fabulous service. John did everything to get us a deal that we could afford. Now we have our dream car!!
Can't test drive cars here until a deal on the car is made! WHAT??? You can't drive a car before you negotiate a deal! Who ever heard of such a thing! Good luck with this dumb policy dealership - we went somewhere else!
My sales consultant Will was very aggressive. I went to look at a used 2019 Subaru Crosstrek. When I had gotten there there were multiple scratches and dents that were not pictured online. The car had a replaced engine which I was not informed of on the Carfax or on the multiple phone calls before meeting. When I asked for a copy of the services done to the vehicle he said it was “illegal” to share that information. He claimed he could only give us what was on the Carfax but it had clearly not been updated. I also measured the ... Read More Google - May 30, 2026
Was not told it would be$250 just to look at car. Had to drive wife there and drop off vehicle. Wondered why they had so many service times open when local dealership did not. Also tried to add oil change when not needed yet. Picked up car with no service down.
Purchased my 2021 Subaru crosstrek from napelton in 2024. My own fault for not making sure I had the wheel lock for the tires upon purchase….but when I called they basically told me I’m S.O.L. And it’s my issue now, but kid made sure to tell me it’s still under warranty. Like gee thanks.
They tell you that a certain vehicle is available but they never had on in the past month just to get you in the door
Reported problem was not taken seriously. The gasoline inlet valve stops frequently at the gas pump. It stops about 15 times when I fill up gas.Online searches indicate the route cause could possibly be a block in the vapor escape mechanism. The service agent was behaving a bit unfriendly.
Today I visited the showroom to see a specific preowned Toyota prius. The appointment was scheduled by Jake last Thursday. After travelling 25 miles / one hour from my home they said that the vehicle is no longer available to see as someone has just paid for it. The manager Stephen Black has said that the guy who scheduled an appointment didn't know what was happening in real time. I had an appointment with a pediatrician & schedule to work which was cancelled for this visit.
These guys least bother about some one time & efforts. Before visiting, I had a ... Read More Google - Mar 31, 2026
If you go you will waste your time
I purchased a Subaru from Napleton Subaru of Schaumburg, but I will never buy another vehicle from this dealership because of my experience with Debbie Wilkosz.
After agreeing on the vehicle price, Debbie told me I was required to purchase an extended warranty to buy the car and attempted to charge me over $3,400 for coverage I had previously found at other Subaru dealerships for substantially less. I walked out because the entire interaction felt deceptive.
I ultimately completed the purchase the next day with another employee, and suddenly the warranty was no longer “required” and was offered at a much ... Read More Google - Mar 21, 2026
Will was very informative and helpful during this process. Process was quick and pain free
I strongly advise others to avoid this dealership. This has been, without question, the worst car-buying experience I have ever had.
This vehicle was purchased in December, and here we are in March—over two months later—dealing with unresolved payment issues. The monthly payment is $20 higher than the agreed amount, and despite repeated attempts to correct it, there has been no meaningful resolution.
Each time I contact the dealership, no manager accepts responsibility. Instead, the issue is repeatedly deferred to Jesse, the finance manager. Jesse attributed the problem to a “software issue” and informed me that the original contract ... Read More Google - Mar 12, 2026
Asked for a part and asked if they had it in stock, immediately hung up the phone on me. Get a diff parts staff
Kareem got the job done quickly and delivered on the vehicle promised in minimal time.
SCAMMERS, Bait and switch, we worked with David bought the car originally quoted with some accessories, then when we committed to buy for some additional discount the accessories like wheel locks all weather etc disappeared, David said no problem to come and pick them up but then came up with a story to bail and really wasted us a lot of time additionally to bad service already, go elsewhere, terrible work culture and once you buy a car from them you are on your own
I purchased a vehicle from Ryan and he was great. Made the transaction very smooth and easy!
Very disappointed with the lack of communication from this dealership. I have been trying for months to get a call back from my salesman, David, and his supervisor regarding options for my lease, which ends in February. I was also seeking information about purchasing my vehicle, not leasing again. As of January 19, no one has returned my calls. Today alone I called multiple times over a five-hour period and was repeatedly told David was “with customers.” No follow-up, no alternatives, no urgency. It’s clear the priority here is making new sales, not helping existing customers. Extremely frustrating and unprofessional.
Perfect experience, quick, complete, I did not buy my car at this dealership but have always gone there for service. Very nice waiting area, coffee, snacks, very clean & quiet. Will continue to service Schaumburg Subaru for the life of my Crosstrek. Is
Very good experience. I love my car. Jim was polite and easy to work with.
They had me drive almost 30 minutes out to the dealership without telling me they sold the car we had a deal on. No apologies offered and they had me go there for a sad attempt at trying to sell me a more expensive and higher interest rate car. Went and bought my Forester at a different dealership the next day.
(Translated by Google) I took a car there. I do not recommend it to anyone The test drive was around the salon, sat in the winter, the seller says go here and here and that's it. I wanted a loan for 60 months, they made it for 72. Just apply to my bank, they applied to some unknown one at 13.54% with a credit history of 750 points. About the loan, zero information. The most negative emotions😡😡😡 (Original) Брав там машину. Нікому не рекомендую Тест драйв був навколо салону сів зімною продавець каже їдь тут і тут і все. Кредит хотів на 60 міс зробили на 72. Проста подати заявку в мій банк вони подали в якийсь свій невідомий під 13.54% при кредитній історії 750 пункт. Про кредит інформації нуль. Самі негативні емоції😡😡😡
Very friendly and convenient service and cared for my car. Should last a long time with this carr
We spent 3.5 hours at the dealership and then we we're scolded by the finance manager when we asked why the process took so long. I would never buy another car at this dealership. Terrible customer experience.
Jim Branaski, is an honest salesman. I would buy from him again. I Iove my car.
Jim was an immense help with the car buying process. We were able to find a vehicle with my ideal specs at a desirable price. He answered all of my questions and made sure to go over the paperwork. I never felt rushed or pressured into buying something I didn’t like.
Finally get to update my review.
I had left an overtly negative review to express my disappointment with the situation I was in. I was deceived at the time of sale into purchasing a warranty and endured 6 months of back and forth trying to get a refund I was told would be applied to my principal balance on my loan in 6-8 weeks. I can say without a doubt this was due to negligence on behalf of the dealership. However, they did make it right and except for a few interactions, were helpful and eventually were able to apply my ... Read More Google - Dec 8, 2025
I purchased a used Honda SUV from here. The purchase process took a long time, and by the time I finished, the manager was already turning off the lights and leaving for the day.
The next day, I noticed that the rear seat was missing a headrest. When I called, they said they would look for it and would order one if they couldn’t find it. However, I never received any follow-up. Two days later, when I called again about the headrest, they said it appeared to be unavailable. I asked if they would cover the cost for headrest, ... Read More Google - Nov 7, 2025
They treat you like royalty when you arrive, but once you sign and pay, if there's a problem with the vehicle, they're not responsible. They give you the runaround until the warranty expires, and then you can't do anything, and the repair costs are your responsibility. (I know I bought a used car, but at no point was I notified that the car had a problem, and they knew about it because, coincidentally, when they took it to be cleaned, they found the problem.) OH, AND I FORGOT, SUBARU CORPORATION WASHES ITS HANDS OF IT TOO.
Schaumburg Napelton Subaru has consistently been a safe and trustworthy dealer to go to to have my 2019 forester serviced. It employs trained and professional technicians who complete their work in expected time and accurately. I have not been disappointed with the work they have done on my 2019 Forester.
Caring customer service David loves people and his job! Made our experience great! Ty Napleton